Software
Live in 2 weeks
Nucleus Labs turns bug reports into triaged issues overnight
An engineering team stopped sorting reports by hand and let agents tag, assign and prioritise every one.
70%
Reports triaged automatically
3 hrs
Down from three days
12
Teams using the workflow
The challenge
Nucleus Labs received bug reports through support, chat and the product itself. Engineers took turns triaging them, and important issues were sometimes buried.
It often took days before a report reached the person who could fix it.
What they built with Saasyio
Saasyio reads each report, reproduces the key details, tags it and assigns it to the right team.
Duplicates are linked automatically.
Severity is suggested and reviewed by a person for anything critical.
Reporters are kept up to date without anyone typing a reply.
The results
Most reports are triaged before an engineer even opens the inbox.
70 percent of reports triaged automatically.
Time to the right owner down from three days to three hours.
Twelve teams now share the same workflow.
About the customer
Nucleus Labs
Software
Live in 2 weeks
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Kenji Mori
Engineering Lead, Nucleus Labs
