Retail
Live in 2 weeks
Clothes answers customers in seconds, not hours
A fashion retailer drafts every support reply automatically and routes the tricky ones to the right person.
72%
Faster first reply
38%
Fewer escalations
4.8 / 5
Customer satisfaction
The challenge
Clothes received thousands of messages a week about orders, sizing and returns. Tickets sat in a shared inbox until someone triaged them.
Customers waited hours for simple answers, and the team spent most of the day sorting rather than helping.
What they built with Saasyio
Saasyio reads each message, understands the request and drafts a reply using order and policy data.
Simple questions are answered straight away.
Anything sensitive is sent to a person with a drafted reply to edit.
Returns and refunds follow the same approval rules every time.
The results
First replies are now measured in seconds, and agents spend their time on the conversations that need judgment.
72 percent faster first replies.
38 percent fewer escalations.
Customer satisfaction up to 4.8 out of 5.
About the customer
Clothes
Retail
Live in 2 weeks
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Jordan Lee
Head of Support, Clothes
